"I've fallen and I can't get up"
Jul. 8th, 2006 08:07 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
maverick_weirdoI work for a company called Lifeline
Lifeline handles "I've fallen and I can't get up" calls. The home office and callcenter are located in Framingham, Ma. I worked in the callcenter for 6 years.
At the callcenter, we handle emergency calls from all across to country, from California, to Florida, to Maine. During a normal 8 hour shift I would get between 5 and 10 "requests for help" a day. Most of the calls we got were "equipment tests" or "accidentally bumped the button". I typically handled between 20 and 30 calls an hour.
A little over a year ago they asked me to test some software updates they planned for the call center. In the process we discovered that I am a rather good tester. It allows me to use two of my strengths: "asking annoying questions" and "breaking stuff". So this past March I was promoted into the Software Quality Assurance team.
Lifeline handles "I've fallen and I can't get up" calls. The home office and callcenter are located in Framingham, Ma. I worked in the callcenter for 6 years.
At the callcenter, we handle emergency calls from all across to country, from California, to Florida, to Maine. During a normal 8 hour shift I would get between 5 and 10 "requests for help" a day. Most of the calls we got were "equipment tests" or "accidentally bumped the button". I typically handled between 20 and 30 calls an hour.
A little over a year ago they asked me to test some software updates they planned for the call center. In the process we discovered that I am a rather good tester. It allows me to use two of my strengths: "asking annoying questions" and "breaking stuff". So this past March I was promoted into the Software Quality Assurance team.
